Lead, Design

WHAT MAKES US A GREAT PLACE TO WORK

 We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

 You’ll join our Design experts within the AI, Insights & Solutions team. This team is part of Bain’s digital capabilities practice, which includes experts in analytics, engineering, product management, and design. In this multidisciplinary environment, you'll leverage deep technical expertise with business acumen to help clients tackle their most transformative challenges. You’ll work on integrated teams alongside our general consultants and clients to develop data-driven strategies and innovative solutions. Together, we create human-centric solutions that harness the power of data and artificial intelligence to drive competitive advantage for our clients. Our collaborative and supportive work environment fosters creativity and continuous learning, enabling us to consistently deliver exceptional results.

WHERE YOU’LL FIT WITHIN THE TEAM

 Common stages of work include: 

• Discovery: Help clients understand the business, user, and technology landscape. Identify priorities and assess risks to generate a transformative path forward.
• Ideation: Use design principles to guide ideation, continue to refine priorities and focus on highest potential opportunities.
• Design and Validate: Create concept experiences and value propositions for products/services based on deep user ethnography to bring an idea to life, whilst also testing customer desirability, commercial viability and tech feasibility. 
• Create and Launch: Build experiences, products, services, and launch full-scale new businesses/business models.
• Scale: Drive commercial growth of the corporate startup, product, or service.

Designers are experts in discovering and defining the right opportunities for users and businesses. They apply Design Thinking processes to reframe business and organizational problems around the collective needs of users. Designers bring deep expertise in design research and concepts, translating insights into innovation and business growth opportunities.

WHAT YOU’LL DO

1. Lead the full strategic design process hands on to transform customer insights into impactful opportunities for growth
   • Lead qualitative research and synthesize learnings from both, qualitative and quantitative sources into actionable insights and tangible artifacts (e.g. personas, customer journey maps, opportunity maps)
   • Facilitate ideation workshops and creative sessions
   • Envision and conceptualize new business ideas and services with game- changing potential and bring them to life through creative storytelling
   • Iteratively design and refine solutions through low- to high-fidelity prototyping 
   • Design and run experiments and pilots to validate/evaluate new products, services or businesses 

2. Work closely with project management to support cross-functional process management and project delivery and ensure that AIS delivers successfully
   • Help ensure that AIS is successful at delivering high-impact results
   • Independently lead design portion of project work; independently design workplans for own and design team on the project, identify, prioritize, and execute on highest value add activities, oversee work for more junior designers
   • Consistently help build alignment on project priorities and backlog; enable seamless relationship with multi-disciplinary teams, i.e., management consultants, data scientists, engineers, etc.
   • Effectively collaborate with, co-create with, and influence multiple stakeholders (project team, client team, experts, outside partners)
   • Build relationships with senior-level client stakeholders

3. Help to bring Bain to the next level as a business
   • Enhance AIS brand through support of external marketing activities
   • Play an active role in the recruitment of new design talent across EMEA and in our growing team in EMEA in particular 
   • Build the AIS knowledge base by capturing learnings from client engagements
   • Teach and transfer knowledge, expertise, and capabilities to Bain teams and client teams
   • Serve as a supervisor for more junior members of the (design) team
   • Support on client business development for AIS i.e. preparing proposals and building relationship across Bain EMEA offices
   • Contribute to AIS culture creation and take on team, office, or firm initiatives as part of the EMEA AIS team

ABOUT YOU

• 5-7 years of hands-on experience shaping digital products, services, and/or new ventures (or equivalent experience) in roles such as Service Designer, Value Proposition/ Business Designer or CX/Digital Product Designer, etc.
• A thorough, practiced, understanding of Design Thinking and Agile methods
• Skillset expertise focused on strategic design, research, UX/UI, service design, omnichannel experience design, and/or digital product design 
• Experience leading workstreams independently and overseeing more junior designers
• Comfort with and passion for all parts of the design process, from early-stage insights gathering, to strategy definition, concepting, and prototyping
• Fluency in working with state of collaboration and prototyping tools (e.g., Figma, Miro, Webflow, Adobe CS), exposure to GenAI Design tools
• Excellent communication, presentation and collaboration skills
• A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast-paced environment, comfortable with ambiguity
• Fluency in Spanish and English is a mandatory requirement
• Travel is required.  This position requires regional travel away from your home office/primary working location. Travel frequency and destinations will vary based on project needs. 

An ideal candidate will also have: 

• Experience working in a client services environment 
• An understanding of the role of design and its value in impacting business strategies
• Passion for expanding Service Design practice and exploring emerging industry trends e.g. GenAI, behavioral design, immersive experience, etc.

If this sounds like you, please apply with your CV in English and a current portfolio displaying a record of your experience in developing concepts and designing products and services.