Skip to Content
  • Standorte

    Standorte

    North & Latin America
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Lisbon
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    Europe & Africa
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Düsseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • München
    • Oslo
    • Paris
    • Rome
    • Stockholm
    • Warsaw
    • Wien
    • Zürich
    Middle East
    • Doha
    • Dubai
    • Riyadh
    Asia & Australia
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Seoul
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    Alle Standorte Anzeigen
  • Alumni
  • Presse
  • Newsletter
  • Kontakt
  • DACH-Region | Deutsch

    Wählen Sie Ihre Region und Sprache

    Global
    • Global (English)
    North & Latin America
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    Europe, Middle East, & Africa
    • France (Français)
    • DACH-Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    Asia & Australia
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    Inhalte, für die Sie sich interessieren, werden hier gespeichert und können später gelesen oder weitergeleitet werden.

    Explore Bain Insights
  • Branchenkompetenzen
    Hauptmenü

    Branchenkompetenzen

    • Luft- und Raumfahrt, Verteidigung
    • Agrarwirtschaft
    • Chemieindustrie
    • Infrastruktur und Bauwirtschaft
    • Konsumgüter
    • Finanzdienstleistungen
    • Gesundheitswesen
    • Maschinen- und Anlagenbau
    • Medienwirtschaft
    • Metallindustrie
    • Bergbau
    • Öl und Gas
    • Papier- und Verpackungsindustrie
    • Private Equity
      Branchenkompetenzen
      Private Equity
      • Due Diligence
      • Exit Planning
      • Firm Strategy & Operations
      • Portfolio Value Creation
    • Öffentlicher Sektor und Sozialwesen
    • Einzelhandel
    • Technologie
    • Telekommunikation
    • Transportwesen
    • Reise- und Freizeitbranche
    • Versorgung und erneuerbare Energien
  • Managementkompetenzen
    Hauptmenü

    Managementkompetenzen

    • Customer Experience
    • ESG
    • Innovation
    • M&A
    • Operations
    • People & Organization
    • Private Equity
    • Sales & Marketing
    • Strategie
    • KI, Einblicke und Lösungen
    • Technologie
    • Transformation
  • Digital
  • Publikationen
    Hauptmenü

    Publikationen

    • Branchenthemen
    • Managementthemen
    • Bain-Bücher
    Alle Publikationen
    Ausgewählte Themen
    • Resilienz in der globalen Krise
    • M&A Report
    • Private Equity Podcast
    • Midyear Private Equity Report
    • Agile
    • Engineering Report
    • Digital Transformation
    • Elements of Value®
    • Firm of the Future
    • Nachhaltigkeitsstudie
    • Macro Trends
    • Future of Consumption
    • Weltwirtschaftsforum (WEF)
  • Über uns
    Hauptmenü

    Über uns

    • Was wir bieten
    • Unser Ansatz
    • Unser Team
    • Game Changer Award
    • Female Allstar Board
    • Messbare Ergebnisse (EN)
    • Auszeichnungen
    • Globale Partnerschaften
    • The Mission
    Further: Our global responsibility
    • Vielfalt & Chancengleichheit
    • Soziale Verantwortung
    • Sustainability
    Erfahren Sie mehr zu "Further"
  • Karriere
    Hauptmenü

    Karriere

    • Dein Einstieg
      Karriere
      Dein Einstieg
      • Find Your Place
      • Unsere Arbeitsbereiche
      • Unsere Teams
      • Angebote für Studierende
      • Praktika & Programme
      • Recruiting-Events
    • Arbeiten bei Bain
      Karriere
      Arbeiten bei Bain
      • Blog: Inside Bain
      • Karriere Stories
      • Unsere Bainies
      • Office-Standorte
      • Weiterentwicklung
      • Affinity Groups
      • Deine Benefits
    • Impact Stories
    • Deine Bewerbung
      Karriere
      Deine Bewerbung
      • Das erwartet dich
      • Der Interviewprozess
    FIND JOBS
  • Standorte
    Hauptmenü

    Standorte

    • North & Latin America
      Standorte
      North & Latin America
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Lisbon
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • Europe & Africa
      Standorte
      Europe & Africa
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Düsseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • München
      • Oslo
      • Paris
      • Rome
      • Stockholm
      • Warsaw
      • Wien
      • Zürich
    • Middle East
      Standorte
      Middle East
      • Doha
      • Dubai
      • Riyadh
    • Asia & Australia
      Standorte
      Asia & Australia
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Seoul
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    Alle Standorte Anzeigen
  • Alumni
  • Presse
  • Newsletter
  • Kontakt
  • DACH-Region | Deutsch
    Hauptmenü

    Wählen Sie Ihre Region und Sprache

    • Global
      Wählen Sie Ihre Region und Sprache
      Global
      • Global (English)
    • North & Latin America
      Wählen Sie Ihre Region und Sprache
      North & Latin America
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • Europe, Middle East, & Africa
      Wählen Sie Ihre Region und Sprache
      Europe, Middle East, & Africa
      • France (Français)
      • DACH-Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • Asia & Australia
      Wählen Sie Ihre Region und Sprache
      Asia & Australia
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    Hauptmenü
    Saved items (0)

    You have no saved items.

    Inhalte, für die Sie sich interessieren, werden hier gespeichert und können später gelesen oder weitergeleitet werden.

    Explore Bain Insights
  • Branchenkompetenzen
    • Branchenkompetenzen

      • Luft- und Raumfahrt, Verteidigung
      • Agrarwirtschaft
      • Chemieindustrie
      • Infrastruktur und Bauwirtschaft
      • Konsumgüter
      • Finanzdienstleistungen
      • Gesundheitswesen
      • Maschinen- und Anlagenbau
      • Medienwirtschaft
      • Metallindustrie
      • Bergbau
      • Öl und Gas
      • Papier- und Verpackungsindustrie
      • Private Equity
      • Öffentlicher Sektor und Sozialwesen
      • Einzelhandel
      • Technologie
      • Telekommunikation
      • Transportwesen
      • Reise- und Freizeitbranche
      • Versorgung und erneuerbare Energien
  • Managementkompetenzen
    • Managementkompetenzen

      • Customer Experience
      • ESG
      • Innovation
      • M&A
      • Operations
      • People & Organization
      • Private Equity
      • Sales & Marketing
      • Strategie
      • KI, Einblicke und Lösungen
      • Technologie
      • Transformation
  • Digital
  • Publikationen
    • Publikationen

      • Branchenthemen
      • Managementthemen
      • Bain-Bücher
      Alle Publikationen
      Ausgewählte Themen
      • Resilienz in der globalen Krise
      • M&A Report
      • Private Equity Podcast
      • Midyear Private Equity Report
      • Agile
      • Engineering Report
      • Digital Transformation
      • Elements of Value®
      • Firm of the Future
      • Nachhaltigkeitsstudie
      • Macro Trends
      • Future of Consumption
      • Weltwirtschaftsforum (WEF)
  • Über uns
    • Über uns

      • Was wir bieten
      • Unser Ansatz
      • Unser Team
      • Game Changer Award
      • Female Allstar Board
      • Messbare Ergebnisse (EN)
      • Auszeichnungen
      • Globale Partnerschaften
      • The Mission
      Further: Our global responsibility
      • Vielfalt & Chancengleichheit
      • Soziale Verantwortung
      • Sustainability
      Erfahren Sie mehr zu "Further"
  • Karriere
    Häufige Suchanfragen
    • Agil
    • Digital
    • Strategie
    Vorherige Suchanfragen
      Zuletzt besuchte Seiten

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      Forbes.com

      How to bring fickle shoppers back to your brand

      How to bring fickle shoppers back to your brand

      Here's what companies need to do to win back customers.

      Von Nicolas Bloch and Guy Brusselmans

      • Min. Lesezeit

      Artikel

      How to bring fickle shoppers back to your brand
      en

      The bottom line is simple. In developed markets, many consumer products categories are not growing. And the growth of private labels across many categories will continue to cause the total pool of branded products to decline. The only way to make your brand a winner is to significantly outperform your competitors.

      But our research shows that less than 5% of brands are able to grow and out¬perform their competition over the long run. However, there is some good news: not all brands are doomed to fail.

      We have developed a process called the Bain Brand Accelerator to help consumer products executives identify why brands are not growing faster and mobilize their teams to act. The process starts with deep analysis to find the insights that can make a difference in reinvigorating brand growth—everything from clearer category definition to nuances in shopping behavior.

      The next step involves using those insights to guide a series of critical strategic decisions: determining where to play, defining the right brand posi¬tioning and product offering, and designing a winning plan with the right mix of media, pricing, promotions and shelving options, among other considerations.

      The final step focuses on execution—putting in place the organizational capabilities that allow the company to deliver on its new strategy day in and day out.

      Here are three examples of top consumer brands that used this process to identify problems and hone their strategies. Their experiences show that the path to success begins by looking for and understanding the critical nuances in consumer behavior.

      Find the best way to reach consumers

      A major juice company was struggling to expand in its core market. Consumers were buying less and opting for lower-priced segments. A marketing effort aimed at what it thought was a core segment of loyal users failed to reverse steadily declining sales.

      The company performed a “repertoire analysis” to learn why consumers were not using more of its brand. A repertoire analysis (repertoire being the set of brands purchased by a consumer or shopper within a given category) helps companies examine the roots of consumer loyalty. The results produced an unex¬pected insight. Although consumers were heavy users, they weren’t loyal to the brand: 60% of sales came from consumers that alternated brands.

      The company revised its advertising strategy, shifting its resources to point-of-sales activities to win the battle in stores. The juice company’s redefined strategy successfully turned around a losing brand. Sales in its core market shot up 2% to 5% in each subsequent quarter.

      Know how shoppers use your product

      Another top food company was the undisputed leader in its category, with a strong base of brand loyalists. But sales were flat despite multiple initiatives to generate growth.

      A rapid review of the strategy using the Bain Brand Accelerator approach indicated that the company needed to reassess where to play. Two-thirds of its sales were coming from usage occasions that were flat or shrinking due to changes in consumer behavior that were unlikely to reverse. But loyalists and younger users were using the brand in new ways, such as in recipe ingredients. The food maker revised its strategy and expanded into the recipe ingredient market. The company’s sales volume rose 5% during the first year, with recipe innovations creating a new segment and future growth opportunities.

      Identify your true competitors

      The final example involves a major biscuit company. Sales of its top-selling product eroded after several years of solid gains and healthy margins. At the same time, private label brands made inroads into the category. The company waged a full-blown battle against private labels. But sales still declined.

      An analysis using the Brand Accelerator exposed the truth: private labels weren’t stealing consumers. The company had cannibalized sales of its core biscuit product by introducing smaller secondary launches—smaller bites, family packs and new flavors. Consumer research also revealed that the biscuit maker had failed to continue marketing efforts that had anchored its brand clearly to a specific usage occasion: a “post-lunch bite for kids.” As a result, competitors had stolen significant market share.

      The insight that it was losing the brand battle to branded competitors—not private labels—gave the company a clear direction for a new growth model. It shifted its focus from fighting private labels to winning back consumers through more active—and well¬ executed—brand marketing. By rebalancing its resources and efforts, the company returned to growth with an 8% annual increase in the first two years after implementing its new strategy.

      Even in the most difficult situations, companies can accel¬erate their brand growth by chal-lenging the underlying assumptions that drive their strategy. By diving deeply into consumer and category data and using proven tools, they can update insights and build a new, more relevant strategy for growth. But success can be achieved only if the entire organization is fully aligned behind the new strategy. Given the numerous challenges facing the consumer prod¬ucts industry, this is an approach to growth— or sometimes survival—that few companies can afford to ignore.

      This post was written by Nicolas Bloch and Guy Brusselmans, Bain & Company partners based in Brussels who are members of the firm’s Consumer Products practice.

      Verwandte Branchen
      • Konsumgüter
      Konsumgüter
      How Insurgent Brands Are Rewriting the Growth Playbook

      These small brands now capture more than their share of the growth—and no category is immune.

      Mehr erfahren
      Konsumgüter
      US Consumer Health Update

      Consumers at every income level entered the year on weaker footing, with the downside risks continuing to grow.

      Mehr erfahren
      Konsumgüter
      Insurgent Q&A: Chomps Cofounder Rashid Ali

      “Our retail expansion story isn’t about taking share—it’s about growing the category.”

      Mehr erfahren
      Konsumgüter
      Retailers Have a Secret Weapon in AI-Powered Shopping: Trust

      US consumers would be more comfortable with AI buying on their behalf if a familiar retailer were involved.

      Mehr erfahren
      Konsumgüter
      Shift to Vertical: David Haines, Group CEO, Flora Food Group

      What does it take to stay connected to your customers when scale and complexity threaten to pull you away? 

      Mehr erfahren
      First published in Juni 2012
      Markierungen
      • Konsumgüter

      Wie wir unsere Kunden unterstützt haben

      A Food Company’s Bold Play to Restore Margin and Growth

      Kundenbeispiel lesen

      Nachhaltigkeit A Consumer Products Giant Accelerates Its Sustainability Agenda

      Kundenbeispiel lesen

      Kundenstrategie und Marketing Designing a Sales Compensation Plan Based on an Unusual Metric

      Kundenbeispiel lesen

      Möchten Sie mit uns in Kontakt bleiben?

      Wir unterstützen Führungskräfte weltweit, die kritischen Themen in ihrem Unternehmen zu adressieren. Gemeinsam schaffen wir nachhaltige Veränderungen und Ergebnisse.

      Bain Insights. Unsere Perspektive auf die kritischen Themen, mit denen sich international agierende Unternehmen konfrontiert sehen, finden Sie monatlich in Ihrem Postfach.

      *Ich habe die Datenschutzerklärung gelesen und akzeptiere sie.
      Bitte lesen Sie die Datenschutzerklärung und akzeptieren Sie diese.
      Bain & Company
      Contact us Sustainability Accessibility Rechtliche Hinweise Impressum Datenschutz Cookie-Richtlinie Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      Kontaktieren Sie Bain

      Wie können wir Ihnen helfen?

      • Business inquiry
      • Career information
      • Press relations
      • Partnership request
      • Speaker request
      Alle weltweiten Büros