Bain Classic | Harvard Business Review
The full version of this article is available on Harvard Business Online (subscription required).
The Idea in Brief
It’s hard to know when your core business must change. Some companies cling too long to their cores, even in the face of crushing competition. Others, lured by hot new markets, abandon their core prematurely—with devastating results.
There is a smarter approach, says Zook. First, recognize when it’s truly time to find a new core. For example, perhaps your growth formula no longer works because your target market is saturated. Then, examine your company’s hidden assets—neglected businesses, unexplored customer insights, latent capabilities. Ask how they can help you define a new core that will propel fresh growth. For instance, American Express transformed its ailing core charge-card business after discovering neglected data showing how different customer segments used the cards and what other products might interest them.
By redefining your core at the right time and in the right way, you boost the odds of profiting from change—before rivals do.
Unstoppable
Learn more about how companies can use hidden assets to renew the core and fuel profitable growth.
First published in April 2007