Biografie Lyne Expertise Konsumgüter Customer Experience Strategie Consumer Lab Recent Insights “Workers Are Less Worried About AI If It’s Done by Them, Not to Them,” Brief, 14. Oktober 2026 “Why Consumers Choose an AI Chatbot over a Search Engine,” Powered by the Global Consumer Lab, 20. März 2026, Snap Chart “For the Upside of Our Much-Maligned Phones, Ask Women,” Powered by the Global Consumer Lab, 10. Oktober 2024, Snap Chart “Where the US Is Most Ready to Welcome Generative AI,” Powered by the Global Consumer Lab, 16. April 2024, Snap Chart “Beyond Trends: Eight Consumer Economies of the Future,” Artikel, 12. März 2024