Tom Springer
Alumni,
Biografie Tom
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Mining the Big Data Opportunity in Customer Loyalty
Advanced analytics are creating exciting new ways for companies to deepen customer relationships, says Bain Partner Tom Springer.
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Recent Insights
- “Tom Springer: The Future of Feedback,” Video, 17. November 2017
- “The Future of Feedback: Sometimes You Don't Have to Ask,” Brief, 25. Juli 2017
- “Mining the Big Data Opportunity in Customer Loyalty ,” The Customer Confidential Podcast,18. Mai 2017, Podcast
- “Five Ways to Increase Your Cross-Selling,” HBR.org,22. November 2016, Artikel
- “Cross-Selling-Potenziale neu beleben,” Brief, 11. Oktober 2016