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      Come possiamo aiutarti

      Consumer Lab

      Gain a better understanding of consumers with a holistic view of how they live today—and how they’ll likely live tomorrow.

      Consumer Lab
      • Overview
      • What to Expect
      • Our Approach
      • Insights
      • Our Team
      • Related Offerings

      Your consumers are more than transactions and data points. At the Consumer Lab, we make it our mission to find out what makes them tick—how they work, care for themselves, eat, play, shop, move, and socialize—and what those behaviors reveal about the products and services they will need.

      We help brands, retailers, healthcare providers, and financial services companies connect consumer behavior research and macro forces—such as demographic shifts and income trends—with business decisions and outcomes.

      We leverage both insight and foresight, analyzing today’s trends and anticipating tomorrow’s possibilities. In doing so, we equip you with the tools you need to stay deeply connected to the people behind the data.

      What to Expect

      What to Expect

      A 360° approach

      Access insights shaped by longitudinal consumer research, macro trends, quantitative and qualitative research, AI-enabled tools, and knowledge from industry experts.

      The story behind the numbers

      Understand the “why” behind consumer behavior, uncover common mindsets, and pinpoint what drives “say-do” gaps.

      Evidence-based decision making

      Bridge the gap between consumer behavior and business outcomes—and turn insight into (better informed) action.

      Our Approach

      Our Approach

      We help you position people at the core of your business by delving into everything from their self-care habits and entertainment preferences to how they spend their money.

      Today

      What keeps people up at night?

      How is the macroeconomic environment impacting spending?

      What is my brand’s perception and stretchability?

      Future

      What are some plausible futures for your category?

      What will consumption look like in 2035?

      Is this signal a fad or a trend?

      Our Insights on Consumer Behavior

      Retailers Have a Secret Weapon in AI-Powered Shopping: Trust
      US consumers would be more comfortable with AI buying on their behalf if a familiar retailer were involved.
      Powered by the Global Consumer Lab
      Beni di Largo Consumo
      US Consumer Health Update
      Upper-income earners seem to be adopting a defensive position but are not yet reporting negative spending intentions.
      Snap Chart
      Beni di Largo Consumo
      How US Consumers Are Adopting Generative AI
      Daily use of gen AI is becoming routine, but some mistrust lingers.
      Powered by the Global Consumer Lab
      See more insights

      In the News

      In the News

      Our insights appear across prominent media outlets and conferences.

      Our Consumer Lab Team

      Headshot of Leah Johns

      Leah Johns Practice Director, Global Consumer Lab Lisbon

      Headshot of Amanda Howe

      Amanda Howe Partner London

      Headshot of Joelle De Montgolfier

      Joëlle de Montgolfier Practice Executive Vice President Paris

      Lyne Jaroudi Practice Senior Manager Dubai

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      Richard Webster Partner London

      Headshot of Marc-André Kamel

      Marc-André Kamel Partner Paris

      Headshot of Karen Harris

      Karen Harris Managing Director, Macro Trends Group New York

      Headshot of Ian Weber

      Ian Weber General Manager, Pyxis New York

      See more experts

      Related Offerings

      Net Promoter System®

      Focus on earning the passionate loyalty of customers while inspiring the energy, enthusiasm and creativity of employees to accelerate profitable, sustainable organic growth.
      Leggi di più
      • Elements of Value®

        Understanding what your customers truly value helps you differentiate your offering and gives you more pricing power and bigger market share. Elements of Value identifies what matters most and helps you deliver it effectively.

        Leggi di più
      • IA, Approfondimenti e Soluzioni

        Big Data e advanced analytics producono notevoli vantaggi competitivi, tuttavia solo il 4% delle aziende governa realmente la necessaria alchimia di persone, strumenti, dati e obiettivi strategici per ottenere i benefici. L’esperienza strategica e le competenze analitiche di Bain aiutano a creare le capacità necessarie non solo per sfruttare i dati, ma anche per trasformarli in valore.

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      • Consumer-led Brand Growth

        The Bain Brand Accelerator is a powerful, data-driven solution that puts consumers at the heart of your growth strategy.

        Leggi di più

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