Marc Eames

Marc Eames leads Australia’s Advanced Analytics practice. With over a decade of consulting experience, he specializes in helping organizations harness the transformative power of data science, machine learning, and artificial intelligence to drive strategic value.

Marc partners with C-suite executives across industries to architect and deliver large-scale analytics transformations. His expertise spans data strategy development, analytics-driven operational improvement, and building sustainable client capabilities that drive lasting impact. He brings particular depth in the telecommunications, technology, and financial services sectors, having led major transformations across these industries.

Marc has extensive expertise in customer service transformations, having pioneered the implementation of AI and analytics solutions in contact center environments throughout his career. He has successfully deployed multiple large-scale AI-powered customer service solutions, combining deep knowledge of traditional contact center technologies with cutting-edge AI applications. His experience spans the full spectrum of delivery models, including onshore operations, offshore vendors, and captive centers.

Throughout his career, Marc has worked extensively with Bain's strategic technology alliance partners, including AWS, Microsoft, OpenAI, and Google, to bring cutting-edge solutions to clients. He helps organizations implement enterprise-grade AI solutions that revolutionize customer experience, knowledge management, and personalization at scale. His work spans multiple geographies, including significant engagements across North America, Africa, and Asia Pacific.

Marc holds a Bachelor of Commerce and a Bachelor of Science with Honours in applied mathematics and computational science.