Biografie Max Expertise NPS Prism® Recent Insights “Insurers Have a Digital Dilemma: Complex Claims,” Snap Chart, 25. Oktober 2023 “How to Improve Customer Retention in Property and Casualty Insurance,” Snap Chart, 20. Dezember 2022 “Are UK Banks Cultivating Key Customer Relationships?,” Snap Chart, 28. Oktober 2022 “Identifying UK Banks’ Most Valuable Customers ,” Snap Chart, 7. Juli 2022