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      Wie wir Ihnen helfen können

      Artificial Intelligence Consulting

      It’s time to build your business for an AI world. We help you discover AI’s potential at the intersection of strategy and technology, and embed AI in all you do. Let’s turn AI’s promise into performance.

      Artificial Intelligence Consulting
      • AI Consulting Services
      • Experience & Impact
      • Alliances & Partnerships
      • Insights
      • In The News
      • Our AI Experts

      For as long as artificial intelligence has helped businesses streamline how work gets done, we’ve been at the forefront—whether it’s defining AI frameworks for financial services clients, helping telcos establish responsible AI strategy, or embedding AI in our own digital tools. 

      While fast-moving AI adopters can establish a competitive advantage, they first must overcome inherent challenges—from building the right tech stack and managing the safe use of data, to training employees and ensuring output quality and proper tracking. 

      We combine business strategy and technical expertise to help you rethink your goals with AI in mind, then build the most high-value use cases from proof of concept to production. Our integrated team of industry and AI consultants, AI product managers and engineers, and key partners work together to propose strategies based on value, feasibility, risk, and differentiation—then deliver the solution’s tech stack, operating model, and talent strategy. Crucially, we ready your organization for AI adoption by strengthening internal capabilities, training your team, and implementing change management to ensure a smooth transition.

      With our fingers on the pulse of the evolving AI landscape, we understand the technology’s untapped potential and its risks—and how to manage both responsibly. Our technical expertise and experience collaborating closely with early movers can help you kickstart your journey and achieve sustained success.

      AI Consulting Services

      AI Consulting Services

      Across industries, we’re helping clients strategically consider and implement use cases to improve efficiency, customer retention, and time-to-market.

      Financial services

      Customer service chatbots, wealth advisor intelligent assistants, and personalized marketing content generation

      Telecom and media

      Contact center automation/chatbots, intelligent assistants for network engineers, and media and gaming content generation

       

      Retail

      Contact center and chatbots, e-commerce content generation and analytics, and store ops intelligent assistants

       

      Healthcare

      Clinical development patient/investigator communication, compliance document generation, and sales rep and clinician intelligent assistants

      Industrials and TCS

      B2B sales rep intelligent assistants, customer service/support automation, product virtual assistant features, and R&D

      Our AI Experience & Impact

      The first company to engage with our OpenAI alliance, The Coca-Cola Company used a buzzworthy campaign to spark a two-way dialogue with consumers. “Create Real Magic” combined ChatGPT and DALL-E into a first-of-its kind platform that offered a canvas for AI-fueled experimentation.

      Digital creatives were invited to tap into iconic assets from the The Coca-Cola Company's archives to generate original artwork to be displayed in New York’s Time Square and London’s Piccadilly Circus. By blending customer activation, stakeholder engagement, and public relations, the campaign elevated the company’s world-class brands, marketing, and consumer experiences—and kickstarted its journey with generative AI.

      French multinational retailer Carrefour has improved its customer and employee experience with three innovative tech solutions based on ChatGPT technology. Its natural-language, GPT-4-enabled chatbot, Hopla, drives a seamless e-commerce experience on carrefour.fr. Connected to the site’s search engine, the advice robot retrieves customer-specific preferences, offering them smart guidance on food selection based on budget, quantities, dietary restrictions, and more.

      In its journey toward becoming a “Digital Retail Company,” Carrefour is also exploring other customer-facing generative AI use cases as well as internal applications. It’s using the technology to enrich more than 2,000 product sheets and to streamline everyday tasks in internal purchasing processes.

      When a leading insurance company recognized that consumer needs and buying habits were continually shifting, it began to strategically re-think how analytics could reshape its customer experience.  Harnessing the power of artificial intelligence, we helped the company apply machine-learning algorithms against its data to continually refine predictions about which product a customer was likely to buy next. To support that analysis, we created a comprehensive data lake, integrating 20 databases into a system that contained a rich 10-year history of client and external data. After seeing promising results, InsuranceCo locked in the internal capabilities needed to scale its new analytics expertise across the organization.

      Results:

      • 25% potential boost in revenue
      • 10x improvement in marketing performance
      • The Coca-Cola Company
      • Carrefour
      • InsuranceCo

      The first company to engage with our OpenAI alliance, The Coca-Cola Company used a buzzworthy campaign to spark a two-way dialogue with consumers. “Create Real Magic” combined ChatGPT and DALL-E into a first-of-its kind platform that offered a canvas for AI-fueled experimentation.

      Digital creatives were invited to tap into iconic assets from the The Coca-Cola Company's archives to generate original artwork to be displayed in New York’s Time Square and London’s Piccadilly Circus. By blending customer activation, stakeholder engagement, and public relations, the campaign elevated the company’s world-class brands, marketing, and consumer experiences—and kickstarted its journey with generative AI.

      French multinational retailer Carrefour has improved its customer and employee experience with three innovative tech solutions based on ChatGPT technology. Its natural-language, GPT-4-enabled chatbot, Hopla, drives a seamless e-commerce experience on carrefour.fr. Connected to the site’s search engine, the advice robot retrieves customer-specific preferences, offering them smart guidance on food selection based on budget, quantities, dietary restrictions, and more.

      In its journey toward becoming a “Digital Retail Company,” Carrefour is also exploring other customer-facing generative AI use cases as well as internal applications. It’s using the technology to enrich more than 2,000 product sheets and to streamline everyday tasks in internal purchasing processes.

      When a leading insurance company recognized that consumer needs and buying habits were continually shifting, it began to strategically re-think how analytics could reshape its customer experience.  Harnessing the power of artificial intelligence, we helped the company apply machine-learning algorithms against its data to continually refine predictions about which product a customer was likely to buy next. To support that analysis, we created a comprehensive data lake, integrating 20 databases into a system that contained a rich 10-year history of client and external data. After seeing promising results, InsuranceCo locked in the internal capabilities needed to scale its new analytics expertise across the organization.

      Results:

      • 25% potential boost in revenue
      • 10x improvement in marketing performance

      Winning with AI: Explore the stories

      Featured AI Alliances and Partnerships

      Featured AI Alliances and Partnerships

      OpenAI_logo_Black.png

      Harness the power of generative AI to transform your business

      Learn More

      Microsoft.png

      Build and deploy AI applications faster, more effectively, and at scale

      Learn More

      Our AI Insights

      Organisation
      Want More Out of Your AI Investments? Think People First
      To unlock AI’s exponential productivity potential, companies must modernize workflow and workforce in tandem.
      Brief
      Gesundheitswesen
      Life Sciences’ AI Momentum Requires a Workforce Redesign
      AI scalers aren't waiting for new talent—they're building it.
      Snap Chart
      Advanced Analytics
      Four Ways Leaders Can Make AI Redesigns Stick
      As companies redesign to scale AI, these four lessons help leaders ensure their organizations actually live the new operating model.
      Forbes.com
      Einzelhandel
      The 2026 Retail Executive Agenda
      Here are letters to the C-suite to help strengthen strategy, catalyze collaboration, and expand value creation in the AI age.
      Retail Holiday Newsletter
      SEE MORE

      In The News

      • Pressemitteilung

        KI-Wachstum setzt zwei Billionen US-Dollar zusätzliches Umsatzpotenzial voraus

        Sechster Global Technology Report von Bain

        Pressemitteilung

        • Technologie
        • 3. November 2025

      Our AI Experts

      Headshot of Florian Mueller

      Florian Mueller Partner München

      Headshot of Corrie Carrigan

      Corrie Carrigan Partner Denver

      Headshot of Richard Fleming

      Richard Fleming Partner Sydney

      Headshot of Bhavi Mehta

      Bhavi Mehta Partner New York

      Headshot of Todd Papaioannou

      Todd Papaioannou Partner Silicon Valley

      Headshot of Eric Sheng

      Eric Sheng Partner Silicon Valley

      Headshot of Lucas Brossi

      Lucas Brossi Partner São Paulo

      Möchten Sie mit uns in Kontakt bleiben?

      Wir unterstützen Führungskräfte weltweit, die kritischen Themen in ihrem Unternehmen zu adressieren. Gemeinsam schaffen wir nachhaltige Veränderungen und Ergebnisse.

      Bain Insights. Unsere Perspektive auf die kritischen Themen, mit denen sich international agierende Unternehmen konfrontiert sehen, finden Sie monatlich in Ihrem Postfach.

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