Eduardo Roma
Partner,
Global Head of Customer Experience Transformation for the Customer Strategy & Marketing practice
Profilo di Eduardo
Competenze
Eduardo Roma leads Customer Experience Transformation for our Customer Strategy & Marketing practice and is a leader in the firm's Financial Services practice.
With over 25 years of consulting and industry experience, Eduardo helps organizations create exceptional value by enriching customers' lives. He guides businesses in adopting predictive, purpose-driven strategies to navigate rapid technological advancements, including generative AI, and shifting consumer expectations.
Eduardo advises CEOs and executive teams in the financial services, technology, and service industries across the UK and Europe, reimagining customer strategies and advising on digital transformation, innovation, and operating model redesign. By aligning strategy with execution, his approach empowers businesses to achieve measurable growth by winning, serving, retaining, and growing customer relationships.
Eduardo holds an MBA from London Business School and a BS in Production Engineering from Escola Politécnica da USP in Brazil.
Recent Insights
- “AI Won’t Just Cut Costs, It Will Reinvent the Customer Experience,” Brief, novembre 2025
- “Bain & Company Named as a “Leader” in IDC MarketScape: Customer Experience Strategy Consulting Services 2025 Vendor Assessment,” Press release, ottobre 2025
- “Customers Want Relationships, Not Just Easy Experiences,” Brief, aprile 2025
- “Customers Prefer Digital Banks’ Basic Accounts,” Snap Chart, aprile 2025
- “Transforming Customer Experience with AI: A Guide to Sustainable Growth,” Webinar, aprile 2025