Profilo di Stanford Competenze Beni di Largo Consumo Servizi Finanziari Telecomunicazioni Customer Experience Innovation Operations Culture Change Customer Experience Analytics Net Promoter® Stanford Swinton shares three actions banking executives can take to defend against disruption. Recent Insights “Tech Companies Gain Ground with Banking Customers,” Snap Chart, novembre 2019 “What Loyalty-Leading Banks Do Differently,” Snap Chart, novembre 2019 “As Retail Banks Leak Value, Here's How They Can Stop It,” Report, novembre 2019 “Why Brands in the UK Win or Lose on Customer Experience,” Snap Chart, ottobre 2019 “How Customer Loyalty Spurs Growth and Better Economics for Banks,” Snap Chart, gennaio 2019