Video

Maureen Burns: Designing Exceptional Customer Experiences

Companies should focus on the emotions of a customer's experience and continuously monitor feedback.

Video

Maureen Burns: Designing Exceptional Customer Experiences
Video Player is loading.
Current Time 0:00
Duration 0:00
Loaded: 0%
Stream Type LIVE
Remaining Time 0:00
 
1x
  • Chapters
  • descriptions off, selected
    en

    In today's digital world, a product is indistinguishable from the experience itself. Bain Partner Maureen Burns discusses how companies should focus on the emotions of a customer's experience and continuously monitor feedback to prevent the experience from becoming stale.

    Markierungen

    Möchten Sie mit uns in Kontakt bleiben?

    Wir unterstützen Führungskräfte weltweit, die kritischen Themen in ihrem Unternehmen zu adressieren. Gemeinsam schaffen wir nachhaltige Veränderungen und Ergebnisse.