Biografie Stanford Expertise Finanzdienstleistungen Konsumgüter Telekommunikation Customer Experience Innovation Operations Culture Change Customer Experience Analytics Net Promoter® Stanford Swinton shares three actions banking executives can take to defend against disruption. Recent Insights “Mobile-Banking eröffnet Kreditinstituten neue Erfolgschancen,” Report, 19. Februar 2020 “Tech Companies Gain Ground with Banking Customers,” Snap Chart, 25. November 2019 “What Loyalty-Leading Banks Do Differently,” Snap Chart, 25. November 2019 “Why Brands in the UK Win or Lose on Customer Experience,” Snap Chart, 9. Oktober 2019 “Banken auf der Suche nach loyalen Kunden ,” Report, 26. Februar 2019