Priscilla Dell'Orto
Associé,
Head of our Asia Pacific Customer practice, with extensive experience advising financial services clients on strategy and customer-centric transformation.
À propos de Priscilla
Expertise
Highlights
- Greater China Champion, Customer practice
- Private equity diligence and partner screening expert
- 10+ years’ global firm experience
Priscilla Dell’Orto is the head of our Asia Pacific Customer practice and an active member of our Financial Services practice.
Since joining us in 2010, Priscilla has honed expertise across the customer spectrum, specializing in customer experience, including the Net Promoter System® and NPS Prism, customer journey design, customer-led growth and digital transformation.
Her recent case work, in partnership with life insurance, banking and private equity clients, has also included Agile initiatives, operating model, market entry, IT strategy and cost transformation.
Prior to joining us, Priscilla worked in strategic planning for a leading automotive manufacturer in France and Germany.
She holds an MBA from the New York University Stern School of Business and a bachelor’s degree from Bocconi University.
Recent Insights
- “The 2025 Chinese Personal Luxury Goods Market,” Rapport, 28 janvier 2026
- “AI Won’t Just Cut Costs, It Will Reinvent the Customer Experience,” Etude, 10 novembre 2025
- “Customer Behavior and Loyalty in Banking,” Webinar, 17 août 2023
- “Using AI to Build Stronger Connections with Customers,” HBR.org,1 août 2023, Article
- “Realizing Full-Potential Marketing in Financial Services,” Webinar, 21 juin 2023