Biografie Alexandre Expertise Private Equity Telekommunikation Customer Experience Kundenstrategie und Marketing Modern Marketing Net Promoter System® Recent Insights “The Return of Churn in Telecom,” Infografik, 28. September 2021 “Fixed-Mobile Convergence Is Ready to Take Off in the US,” Infografik, 22. Juni 2021 “Don’t Burst the Bubble: How to Keep Video Audiences Streaming after Covid-19,” Infografik, 24. Juni 2020 “Covid-19: How Telcos Can Reset Their Customer Strategy,” Brief, 18. Mai 2020 “Coronavirus: Here’s Streaming Platforms’ Path to Lasting Customer Relationships,” Brief, 9. April 2020