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Axios

The next wave of job automation will be virtual

The next wave of job automation will be virtual

While industrial robots may get more of the attention, the real acceleration in workplace automation will come via software

  • 2. Mai 2020
  • Min. Lesezeit

Axios

The next wave of job automation will be virtual

A recent survey from Bain & Company of nearly 800 executives worldwide estimated that the number of companies scaling up such automation technologies is set to double over the next two years — and that coronavirus will almost certainly accelerate that timeline.

  • Businesses are already using automated bots to respond to the pandemic, says Michael Heric, the leader of Bain's Automation Center of Excellence and a co-author of the report. That includes processing testing kits and helping with SBA loan applications.
  • "We see a lot of clients saying that remote work during the pandemic demonstrates that some of this activity should be automated as well," says Heric.

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