Manager, PPK Transformation

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

You’ll join the Product, Practice and Knowledge (PPK) group. Over the past two decades, Bain has formalized industry and capability areas, internally known as “Practices”, integral to how Bain wins and delivers results to its clients. A practice is considered a business unit of Bain. The primary role of a Practice is to support client-facing teams to deliver results for clients, boost’s Bain’s expertise in an industry or capability, and to drive growth for Bain.

This role is a ‘center’ role in support of the Practices. 

WHERE YOU’LL FIT WITHIN THE TEAM 

The Manager, PPK Transformation will report to the Senior Director, PPK Transformation. This is a full-time role, based in the Bain Mexico City GBS office. 

PPK communications & change management (~50%)

• Help shape and execute the PPK communications and change management strategy to drive clarity, alignment, and adoption of new ways of working across the department
• Orchestrate high-impact communications that keep our team connected and engaged:
• Support content development for quarterly Global PPK calls and Experience Sharing sessions
• Help plan and run in-person PPK Global Leadership meetings (every other year)
• Own the monthly PPK Look Ahead newsletter—from content pipeline to distribution
• Identify and implement initiatives to strengthen PPK culture and connectivity (i.e., annual recognition awards, engagement activities) 
• Enhance feedback loops and listening mechanisms as needed (i.e., change agent network, interviews, quick polls); synthesize insights and translate them into concrete actions
• Codify and scale best practices (playbooks, templates, repositories) to accelerate consistency and quality across PPK
• Streamline and improve information sharing between PPK and Finance, HR, Program, and Practice teams 

PPK Transformation Projects (~30%)

• Drive priority initiatives that advance Bain’s strategy and support Practices:
• Independently define problem statements, structure workplans, and set clear success metrics
• Facilitate working sessions with PPK and Practice leaders; turn analysis into crisp, answer-first recommendations.
• Lead project updates to senior stakeholders in an answer-first manner and ensure follow-through after decisions are made
• Representative project types you may own:
• Design future solution team models and learning paths; align senior stakeholders and track change readiness
• Stand up communications and execution support for new PPK career paths
• Build and scale frontline NPS/voice-of-customer for Solutions; pilot, iterate, and roll out with clear insight packs to Practice LTs

PPK Program operations, GBS Mexico City (~20%)

• Serve as the PPK point of contact to Mexico City GBS office leadership and to the local BCN team
• Understand, escalate and help resolve unmet needs among the local PPK population 
• Ensure an ongoing experience sharing and training drumbeat in the office; collaborate with local team members, the Program Senior Specialist, and the Program team to organize and deliver relevant sessions
• Support PPK recruiting within the Mexico City office; conduct interviews and provide input into hiring decisions

Stakeholder Engagement and Team 

• Build trusted relationships with peer stakeholders and the PPK program team
• Build deep understanding of Bain practices to anticipate needs and make connections across PPK
• Coach and mentor junior teammates, creating stretch opportunities and sharing actionable feedback that accelerates their growth

You will have the opportunity to

• Gain both ‘change the business’ and ‘run the business experience’
• Have first-hand visibility into how Bain operates
• Make a lasting impact on driving many strategic initiatives
• Apply many of the valued skills of a client-facing role (strategic thinking, problem solving, business judgement, change management, driving for results) within an intellectually stimulating career-building role with less travel
• Opportunity and flexibility to shape the future focus areas of this role based on what the PPK leadership believes are the highest impact areas
• (Potentially)transition to a line role in a specific practice

ABOUT YOU

We are looking for a colleague who is

Collaborative – someone who knows how to work with and through others to drive results and make change happen

Entrepreneurial, proactive, and productive - someone who knows how to prioritize what needs to be done and rallies colleagues to get things accomplished; “roll up the sleeves” type of attitude

Bright – both insightful and creative, with strong problem-solving skills and pragmatic, with a practical, “real-world” sense of what is actually “do-able”.Possesses an affinity for data-driven insights to make decisions

Articulate and compelling in your oral and written communication skills; engaging and concise – with interpersonal “presence"; adaptable across executive, technical and Bain audiences

Independent– able too pertain dependently and manage competing priorities with minimal supervision

We hope you bring 

• Recent consulting or change management/communications experience, at the Consultant level or above with a strong performance track record
• 5-8 years relevant work experience with an undergrad or 3-4+ relevant work experience with an MBA or master’s degree

This role follows a hybrid model, requiring in-office presence at least 3 days per week