Manager, Solution Delivery - NGSS ASTER

Resumes must be submitted in English to be considered

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

Bain's NextGen Software Solutions (NGSS) team’s mission is to take new software products within Bain from zero to scale. We discover, build, and support applications around the company’s most important intellectual property, and serve as the company’s internal subject experts on our own software.

You will support clients and case teams working with our ASTER by Bain product. As part of the Aster team, you’ll work closely with product managers, designers, engineers, and analytics experts to deliver an organizational design tool that helps clients structure for growth, not just cost-cutting. You'll gain hands-on client experience, build critical problem-solving and communication skills, and play a key role in growing our new São Paulo hub and its culture.

WHERE YOU’LL FIT WITHIN THE TEAM

As a Manager within the Aster CS Delivery team, you will sit within the Next Generation Software Solutions (NGSS) team and hold direct accountability for the end-to-end deployment and sustained performance of Aster across an assigned portfolio of case teams and clients. At the Manager level, this role is expected to operate with a high degree of independence, while owning the full implementation lifecycle, driving stakeholder alignment without escalation, and making sound judgment calls that keep deployments on track and on time.

The Manager is the operational backbone of each Aster engagement. They establish and execute against structured project plans, manage cross-functional dependencies across internal product, engineering, and case team stakeholders, and hold all parties accountable to clear delivery milestones. When risks emerge, the Manager diagnoses them early and drives resolution, not escalation.

Stakeholder relationships are owned, not managed passively. The Manager maintains consistent, high-quality communication with case team leadership and client counterparts, tracks adoption and usage health against defined success metrics, and intervenes proactively when engagement momentum shows signs of stalling. Success is measured at two levels: platform performance and case outcome impact.

At full potential, the Manager in this role is recognized across NGSS and the broader case team community as a reliable, execution-driven partner, someone who removes friction from Aster deployments, holds the standard for delivery quality, and consistently converts implementation activity into demonstrable client value.

WHAT YOU’LL DO

Project management and ongoing support (30%)

• Gather requirements, set-up and configure software to match the client program profile, when applicable to a software or tool
• Suggest software or tool solutions to meet client specific needs
• Support user queries and technical issues with consulting teams and clients
• Manage service requests, incidents, problems, and changes against SLAs
• Monitor software usage and anticipate opportunities to drive full potential
• Work with Product Manager and Product Operations Manager to design and implement new services
• Develop tooling, processes, and documentation to improve support services

Solution Advisory (20%)

• Function as the front line for comprehensive solution delivery - ensure client and consulting teams are accessing the best of Bain IP and knowledge
• Answer standard questions related to both software and consulting solutions, facilitate discussions with solution team members on more complex topics, and actively scan cases for opportunities to deepen Bain solutions
• Demonstrate the ability to apply solution IP knowledge to advise case teams and clients directly
• Is developing an understanding of the Practice IP, and the ability to understand how client setup and requirements should influence the case approach and potential risks
• At higher levels of performance, play a proactive role in advising case team members in program delivery

User training (20%)

• Lead training of new users on usage of the software across the usage lifecycle – case team and clients (both day-to-day users and senior client leaders)
• Manage demo site, materials, and delivery to Bain and client stakeholders
• Own creation, curation, and ongoing management of software training curriculum, including structure, delivery methodology, materials, and other collateral (e.g., videos)

Product Operations (20%)

• Collect, aggregate, and synthesize user feedback to support the Product Manager in developing and prioritizing software enhancements and roadmap
• Work with product team to triage/support client-specific enhancements, advocating for clients within the product team and managing client expectations/communication

Software product awareness (5%)

• Prepare marketing videos and collateral for internal marketing or client proposals
• Provide new/pipeline case teams with relevant examples from previous users (e.g., dashboard screenshots, training materials, executive presentations)

Team operations (5%)

• Contribute to initiatives intended to improve overall performance and value delivery

ABOUT YOU

Experience

• 5-8+ years of experience working in software deployment, software customer success or technology-related consulting, including experience performing work that delivers results for the organization and coordinating/managing product implementation activities across multiple internal and external teams

Education

• Associate's/Bachelor’s degree or an equivalent combination of education, training and experience

Knowledge, Skills and Abilities

• Professional proficiency with written and verbal English communication
• Proactively prioritized highest value activities, accomplished objectives of own work, and, if relevant, team’s work, to ensure effective use of time / resources (e.g., avoided yield loss)
• Took ownership of work and exhibited an “at-cause” approach, even in difficult situations; managed deliverables to achieve impact and results with minimal leadership oversight
• Proactively drives, improves and innovates on the work process; cuts through ambiguity by synthesizing and drawing conclusions from available information
• Initiates and owns workflow with little to some guidance from a manager; collaborates to define outcomes and goals as needed
• Assimilates insights based on a thorough understanding of the broader customer context
• Demonstrated ability to perform work that achieves results for the organization
• Demonstrates effective communication skills with all levels of the organization
• This role may require minimal travel to customer and team locations on occasion for onsite workshops and team events.