Junior IT Support Specialist

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. 

WHO YOU’LL WORK WITH

You’ll join our Technology Services Group team in the GBS Warsaw office. The team provides high-quality technology support to Bain employees, helping ensure our people have the tools, systems, and support they need to do their best work.

As part of this team, you’ll work closely with colleagues across Technology Services Group and with Bain employees across the business. You’ll help troubleshoot technical issues, support hardware and software needs, and contribute to a responsive, service-oriented technology experience.

WHERE YOU’LL FIT WITHIN THE TEAM

As a Junior IT Support Specialist, you’ll provide day-to-day technical support to Bain employees, helping resolve hardware and software issues and supporting a smooth user experience.

This is an early-career role for someone with an interest in technology, strong customer service instincts, and the ability to stay calm and focused while solving problems. You’ll play an important role in delivering reliable IT support and helping users get the most out of Bain’s technology tools.

This role is based in-office five days a week to ensure seamless support and hands-on collaboration with the team and Bain employees.

WHAT YOU’LL DO

You’ll assist users with IT-related questions and issues, helping troubleshoot hardware and software problems on computer systems and following up to ensure full resolution and user satisfaction.

Your responsibilities will include:

•    Installing, configuring, and upgrading software and operating systems 

•    Troubleshooting hardware and software issues on computer systems 

•    Following up with users to ensure complete resolution and a positive support experience 

•    Enforcing Technology Services Group guidelines and policies 

•    Managing user accounts and setting permissions 

•    Maintaining accurate inventory, repair, and activity records 

•    Assisting with off-site repairs in coordination with external vendors 

•    Supporting global IT projects 

•    Working with other Technology Services Group team members to test new applications, hardware, software upgrades, and systems 

•    Supporting the development of end-user training programs, where needed

ABOUT YOU

You are someone who enjoys solving technical problems, helping others, and creating a positive support experience. You communicate clearly, stay organized while managing multiple priorities, and bring a calm, customer-focused mindset to your work.

Required:

•    0–2 years of experience in a technical support or customer service role, including exposure to Microsoft Office setup and configuration 

•    Good verbal and written communication skills in English; Polish language skills are preferred 

•    Demonstrated interest in technology and aptitude for resolving technical issues 

•    Basic knowledge of Macintosh and Windows operating systems 

•    Clear, confident communication skills and a customer-service mindset 

•    Strong time management skills and the ability to juggle multiple priorities 

•    Calm, analytical approach to troubleshooting and problem-solving 

•    Team-oriented mindset and a willingness to support others 

•    Associate’s or bachelor’s degree, or equivalent experience in IT, technical support, customer service, or a related field 

•    Ability to occasionally work extended hours, including evenings and weekends, to meet project deadlines or resolve urgent issues 

Preferred:

•    Experience in a corporate IT support environment 

•    Familiarity with remote support tools and best practices 

•    Experience documenting processes and maintaining knowledge bases 

•    Comfort with managing service requests and escalations efficiently 

•    Knowledge of ServiceNow or similar IT service management tools