Receptionist

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times.

Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU'LL WORK WITH

This team manages the buildings and operations that keep people here warm, happy, moving, and thinking. We create the architecture within which all others work, and make it fun. If you enjoy people, love to plan, and thrive in ambiguity, this is a great place to begin or accelerate your career.

WHERE YOU'LL FIT WITHIN THE TEAM 

Picture yourself at one of the world’s best places to work, surrounded by teams and people who support you, inspire you, and challenge you to be extraordinary.  You will be one of the go-to people in the office. You will be the creative problem solver. You will be the voice and face of the office and the firm to our clients, candidates, current Bain DC staff, Bain staff from other offices, Bain alumni, vendors, visitors, and the community.  You will provide distinctive, diversified support.   Your career path will have many opportunities for growth, defined by your investment in your professional development, skills, desires, and the business needs of the firm.

This position is in-office only, Monday through Friday. There is a need for work-hour flexibility (including occasional early mornings and evenings) to support events and respond to critical off-hours situations.

WHAT YOU'LL DO  

• Serves as a point of contact and/or coordinator for office requests made by colleagues in the DC office and those visiting from other Bain offices (e.g., meeting set up, space requests, supplies, etc.)  
• Greet and register clients, recruits, applicants, vendors, temps, staff from other Bain offices, and all visitors at Reception
• Serve as a general information resource for all visitors, callers, and Bain staff; provide appropriate public information on inquiries while adhering to applicable policies
• Responsible for operating the switchboard during office hours
• Maintains access control system, including changes to door schedules, responding to alarms; owns access badge processes (issuing, inventorying, deactivating); serves as point-of-contact for access control system vendors and building management; trains other OS team members on use of access control system
• Coordinates catering orders for meetings, office-wide or special events, working lunches, etc.; tracks order details including attendance and spend for cost tracking purposes
• Assist with requests for maintenance, cleaning services via the building’s engineers and established vendors
• Coordinate with building Security for visitor access, deliveries, etc. 
• Maintain office calendar, communication distribution lists, and directories
• Coordinate/arrange shipping and receiving of packages with local couriers, FedEx, UPS, USPS, etc., and other special deliveries as needed
• Global office contact - hosting all visiting Bain employees with their specific needs, office space/conference room set-up, equipment
• Assist with special events, meetings, recruiting functions as needed
• Assist with evacuation in coordination with office response team and building protocols
• Assist with training other administrative staff on Reception etiquette, responsibilities, and phone service
• Cultivate and maintain effective working relationships with others
• Responsible for ensuring various office list, calendars, and documents are kept current
• Prepare special reports and updates, as appropriate  
• Monitor building needs and respond to installation and maintenance requests
• Cross-trained to serve as back-up on core functions when OS Specialists are out
• Cultivate and maintain effective working relationships with others
• Other related duties as requested, or responsibilities dictate

ABOUT YOU 

• One to two years of experience in administrative support, operations/office services/facilities, or event planning or related customer service/hospitality experience required; professional services firm strongly preferred 
• High school diploma or Graduate Equivalency Degree is required; Associate degree preferred
• Professional written and verbal communication skills are required
• Ability to work independently and as an integral member of teams
• Strong organizational and problem-solving skills
• Create effective working relationships and build connections across all stakeholders
• Demonstrate high levels of customer service and sensitivity in responding to customer needs
• Ability to prioritize and juggle multiple tasks simultaneously a must
• Meticulous attention to detail necessary
• Proficiency with Microsoft Word/Excel/PowerPoint
• Ability to regularly lift loads of 15 pounds daily; ability to occasionally lift up to 50 pounds with assistance
• Ability to stand, walk and work on feet for several hours, daily
• Flexibility to work weekdays outside our routine hours when events dictate additional coverage/support
• This is an on-site role requiring in-office presence 5 days per week.

U.S. COMPENSATION INFORMATION

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package (details listed below). 

Some local governments in the United States require a good-faith, reasonable salary range be included in job postings for open roles. For all other locations, the good-faith, reasonable annualized full-time salary range for this role is commensurate with competitive geographic market rates for this role and will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level

In Washington D.C., the good-faith, reasonable annualized full-time salary range for this role is between $50,500 - $60,750 placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level

• Annual discretionary performance bonus
• This role may also be eligible for other elements of discretionary compensation
• 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family. 

Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck

• Generous paid time off, including parental leave, sick leave and paid holidays
• Fully vested 401(k) company contribution
• Paid Life and Long-Term Disability insurance
• Annual fitness reimbursements