Skip to Content
  • オフィス

    オフィス

    北米・南米
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    ヨーロッパ・中東・アフリカ
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Doha
    • Dubai
    • Dusseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • Munich
    • Oslo
    • Paris
    • Riyadh
    • Rome
    • Stockholm
    • Vienna
    • Warsaw
    • Zurich
    アジア・オーストラリア
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    全てのオフィス
  • アルムナイ
  • メディア
  • お問い合わせ
  • 東京オフィス
  • Japan | 日本語

    地域と言語を選択

    グローバル
    • Global (English)
    北米・南米
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    ヨーロッパ・中東・アフリカ
    • France (Français)
    • DACH Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    アジア・オーストラリア
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    後で閲読、共有できるようにするためにブックマークしてください

    Explore Bain Insights
  • 業界別プラクティス
    メインメニュー

    業界別プラクティス

    • 航空宇宙、防衛、政府関連
    • 農業
    • 化学製品
    • インフラ、建設
    • 消費財
    • 金融サービス
    • ヘルスケア
    • 産業機械、設備
    • メディア、エンターテインメント
    • 金属
    • 採掘・鉱業
    • 石油、ガス
    • 紙、パッケージ
    • プライベートエクイティ
    • 公共、社会セクター
    • 小売
    • テクノロジー
    • 通信
    • 交通
    • 観光産業
    • 公益事業、再生可能エネルギー
  • 機能別プラクティス
    メインメニュー

    機能別プラクティス

    • カスタマー・エクスペリエンス
    • サステイナビリティ、 社会貢献
    • Innovation
    • 企業買収、合併 (M&A)
    • オペレーション
    • 組織
    • プライベートエクイティ
    • マーケティング・営業
    • 戦略
    • アドバンスド・アナリティクス
    • Technology
    • フルポテンシャル・トランスフォーメーション
  • Digital
  • 知見/レポート
  • ベイン・アンド・カンパニーについて
    メインメニュー

    ベイン・アンド・カンパニーについて

    • ベインの信条
    • 活動内容
    • 社員とリーダーシップ
    • プレス・メディア情報
    • クライアントの結果
    • 受賞歴
    • パートナーシップを結んでいる団体
    Further: Our global responsibility
    • ダイバーシティ
    • 社会貢献
    • サステイナビリティへの取り組み
    • 世界経済フォーラム(WEF)
    Learn more about Further
  • キャリア
    メインメニュー

    キャリア

    • ベインで働く
      キャリア
      ベインで働く
      • Find Your Place
      • ベインで活躍する機会
      • ベインのチーム体制
      • 学生向けページ
      • インターンシップ
      • 採用イベント
    • ベインでの体験
      キャリア
      ベインでの体験
      • Blog: Inside Bain
      • キャリアストーリー
      • 社員紹介
      • Where We Work
      • 成長を後押しするサポート体制
      • アフィニティ・グループ
      • 福利厚生
    • Impact Stories
    • 採用情報
      キャリア
      採用情報
      • 採用プロセス
      • 面接内容
    FIND JOBS
  • オフィス
    メインメニュー

    オフィス

    • 北米・南米
      オフィス
      北米・南米
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • ヨーロッパ・中東・アフリカ
      オフィス
      ヨーロッパ・中東・アフリカ
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Doha
      • Dubai
      • Dusseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • Munich
      • Oslo
      • Paris
      • Riyadh
      • Rome
      • Stockholm
      • Vienna
      • Warsaw
      • Zurich
    • アジア・オーストラリア
      オフィス
      アジア・オーストラリア
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    全てのオフィス
  • アルムナイ
  • メディア
  • お問い合わせ
  • 東京オフィス
  • Japan | 日本語
    メインメニュー

    地域と言語を選択

    • グローバル
      地域と言語を選択
      グローバル
      • Global (English)
    • 北米・南米
      地域と言語を選択
      北米・南米
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • ヨーロッパ・中東・アフリカ
      地域と言語を選択
      ヨーロッパ・中東・アフリカ
      • France (Français)
      • DACH Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • アジア・オーストラリア
      地域と言語を選択
      アジア・オーストラリア
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    メインメニュー
    Saved items (0)

    You have no saved items.

    後で閲読、共有できるようにするためにブックマークしてください

    Explore Bain Insights
  • 業界別プラクティス
    • 業界別プラクティス

      • 航空宇宙、防衛、政府関連
      • 農業
      • 化学製品
      • インフラ、建設
      • 消費財
      • 金融サービス
      • ヘルスケア
      • 産業機械、設備
      • メディア、エンターテインメント
      • 金属
      • 採掘・鉱業
      • 石油、ガス
      • 紙、パッケージ
      • プライベートエクイティ
      • 公共、社会セクター
      • 小売
      • テクノロジー
      • 通信
      • 交通
      • 観光産業
      • 公益事業、再生可能エネルギー
  • 機能別プラクティス
    • 機能別プラクティス

      • カスタマー・エクスペリエンス
      • サステイナビリティ、 社会貢献
      • Innovation
      • 企業買収、合併 (M&A)
      • オペレーション
      • 組織
      • プライベートエクイティ
      • マーケティング・営業
      • 戦略
      • アドバンスド・アナリティクス
      • Technology
      • フルポテンシャル・トランスフォーメーション
  • Digital
  • 知見/レポート
  • ベイン・アンド・カンパニーについて
    • ベイン・アンド・カンパニーについて

      • ベインの信条
      • 活動内容
      • 社員とリーダーシップ
      • プレス・メディア情報
      • クライアントの結果
      • 受賞歴
      • パートナーシップを結んでいる団体
      Further: Our global responsibility
      • ダイバーシティ
      • 社会貢献
      • サステイナビリティへの取り組み
      • 世界経済フォーラム(WEF)
      Learn more about Further
  • キャリア
    人気検索キーワード
    • デジタル
    • 戦略
    前回の検索
      最近訪れたページ

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      Forbes.com

      Coping With The Amazon Factor In Private Equity

      Coping With The Amazon Factor In Private Equity

      Four key inquiries can help private equity firms assess the "Amazon factor" in due diligence.

      著者:Aaron Cheris, Monisha De La Rocha and Suzanne Tager

      • min read

      記事

      Coping With The Amazon Factor In Private Equity
      en

      This article originally appeared on Forbes.com.

      For investors and corporate leaders in an ever-increasing number of industries, Amazon.com resembles nothing so much as The Blob—the alien antihero in the classic 1958 movie with the tagline “It eats you alive!” Amazon already controls roughly 40% of the US e-commerce market and is on track to own 50% by 2021. That implies that the Seattle-based retail disrupter will capture around 70% of all e-commerce growth over the next five years.

      But that’s hardly the end of it. Extending into business-to-business (B2B) commerce and distribution, cloud services, media and hardware, the Amazon ecosystem now covers a huge part of the economy. The double-digit monthly percentage growth of its Amazon Business commercial distribution unit shows how hard it’s pushing. Whether Amazon’s sprawl presents a threat or an opportunity for a given company depends on the context. For consumer products companies looking for quick online distribution to a mass audience, the Amazon platform might be a game changer. The same could be said for B2B companies looking to build cloud services without having to make noncore investments in server infrastructure. The threats, on the other hand, are obvious. Amazon achieves this growth by offering the world’s largest selection, lowering the cost of goods and fulfillment, and providing a best-in-class customer experience. Add in an incredibly nimble organization, and Amazon seems able to disrupt businesses at will.

      As we discuss in Bain & Company’s recently released Global Private Equity Report 2018, Amazon’s rise presents unique challenges for PE investors. It has become a factor in the due diligence of almost any target asset across the industrial, consumer and retail sectors. In more and more cases, underwriting future value means, at least in part, assessing the “Amazon factor”—good or bad. Firms need a systematic approach for understanding what Amazon is likely to do in a given sector, product category or business and how a company stacks up against the potential threat or opportunity.

      The good news: Advanced analytics, combined with deep pools of customer and market data, allows firms to measure impacts and opportunities as never before. The process begins with some relatively straightforward questions. In the retail sphere, for instance, top firms start with four key inquiries:

      Where are the target company’s product categories on the e-commerce penetration curve?


      The e-commerce freight train is bearing down on all sectors, but it’s important to distinguish between those that have already felt its full impact and those that are feeling it now. An e-commerce penetration curve shows where a category’s sales growth is coming from (online vs. in store) and where the trend is headed.

      Predicting future penetration takes into account factors like online pricing, customers’ ability to find what they are looking for in stores, and how easy it is to deliver or return goods. The landscape is always shifting, as retailers constantly innovate to lift the constraints on e-commerce adoption and improve their omnichannel experiences. Knowledge of the major players in each category is critical. What investments are they making to shift sales online or increase in-store purchases? How is Amazon likely to play its hand?

      Does the target have a compelling assortment at a good value?


      Among Amazon’s great strengths is the ability to offer the widest possible assortment at great prices. Factor in free two-day shipping through an Amazon Prime membership, and the advantage can be overwhelming. Whether a target company can compete often depends on whether it can offer customers a unique set of products at a good value. Assessing how the company’s brand and product offering overlap with Amazon’s is critical to understanding how vulnerable its sales are.

      The task can be daunting. For any retailer, the number of SKUs can easily run into the many thousands. Matching these one by one against Amazon and other direct competitors can be a massive effort. The challenge in due diligence is to compare items based on an array of data points, such as price, Prime participation, availability of two-day shipping and whether the item is a third-party product fulfilled by Amazon. Even if there is substantial product overlap with Amazon, however, it isn’t game over. A retailer with a well-curated assortment may still be the customer’s first choice. Consumers of baby products, for example, may opt for a retailer that offers a wide selection of high-quality goods deemed safe, chemical-free and nonallergenic because they trust that retailer’s specialized knowledge and experience.

      Does the target have a differentiated and valued customer experience?


      Amazon’s customer experience is hardly flashy, but it clearly delivers on the things that matter most to customers. Bain’s 2017 Advocacy in US Retail study, conducted in collaboration with ROI Consultancy Services, looked at the Net Promoter Score® (NPS®), a measure of customer advocacy and satisfaction, across top retailers. The study revealed that Amazon has the highest Net Promoter Score among top retailers for many categories, including home products, consumer electronics and sports equipment. Even in women’s clothing, where Amazon has its lowest NPS, it remains among the top 50% of retailers.

      Companies can fight back with a more compelling customer experience, as long as it presents a discernible and defensible advantage. The retailers that are having the most success offer services Amazon can’t match—a uniform retailer featuring high-quality tailoring services, for instance, or a retailer offering an omnichannel customer experience that seamlessly blends a full suite of digital features with the advantages of a physical store.

      Does the target have a reliable way to drive traffic?


      Approximately half of all consumers start their online searches for goods at Amazon. That can be an instant advantage for companies that sell through the online retail giant. For others, it presents a major challenge. Investors need to know where search traffic starts for each category a target company plays in and how the company plans to boost its visibility. Amazon itself is very good at ensuring that its offerings rise to the top of Google searches when it enters a category. But there are highly effective search optimization tools and strategies that companies can use to fight back.

      Retailers can also develop an advantage with aggressive strategies to drive people into brick-and-mortar locations. Beauty retailers, for instance, attract foot traffic by offering free consultations and tutorials in person. The key is to analyze traffic holistically to understand how a target generates traffic and whether it will be able to sustain its current flow of customers over time.

      The issue of defensibility is at the heart of all four of these questions. If a target company has developed an advantage, how likely is it to persist? Can others (Amazon included) simply replicate it? Context matters a lot. Even if the picture doesn’t look great for a target in the face of Amazon, it might look better than it does for competitors, presenting an opportunity to gain share that others lose. When it comes to due diligence—and crafting a value-creation plan—the mere presence of Amazon isn’t a deal breaker. But to measure risk or opportunity, it is increasingly critical to underwrite with full confidence what that presence means for a company’s future performance.

      Aaron Cheris, a Bain & Company partner based in San Francisco, leads the firm's Retail practice in the Americas. Monisha De La Rocha is a partner with Bain's Retail practice and is based in New York. Suzanne Tager, a Bain partner based in New York, is the senior director of the Retail and Consumer Products practices in the Americas.

      Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

      著者
      • Headshot of Aaron Cheris
        Aaron Cheris
        パートナー, San Francisco
      • Headshot of Monisha De La Rocha
        Monisha De La Rocha
        パートナー, New York
      • Headshot of Suzanne Tager
        Suzanne Tager
        Chief of Staff to the Worldwide Managing Partner, New York
      関連業種
      • プライベートエクイティ
      関連するコンサルティングサービス
      • Go-to-Market Strategy
      コンサルティングサービス
      • Commercial Accelerator
      プライベートエクイティ
      Bain & Company's Global Private Equity Report 2018

      Funds will face a big challenge in the year ahead. But the best firms are building capabilities to thrive in the new environment.

      詳細
      プライベートエクイティ
      The Digital Challenge through a Private Equity Lens

      To achieve top performance in the future, private equity firms will need to effectively measure digital’s impact on industries and companies.

      詳細
      プライベートエクイティ
      Can Private Equity Beat Corporate Buyers at Their Own Game?

      There’s no reason private equity shouldn’t claim a bigger share of the M&A market. Beating corporate rivals to the punch may be a powerful way to gain some ground.

      詳細
      プライベートエクイティ
      Achieving B2B Commercial Excellence through Crisis: Implications for PE Investors and Portfolio Companies

      Rebecca Burack, Mark Kovac and Mattias Geise give their perspectives on how the pandemic will affect PE investors and portfolio companies. 

      詳細
      プライベートエクイティ
      Dry Powder: Live from NEXUS 2026

      Jennifer Choi, CEO of ILPA, joins us for a wide-ranging conversation on the current mood among LPs, the mainstreaming of continuation vehicles, and the accelerating race to retail capital.

      詳細
      First published in 4月 2018
      Tags
      • Commercial Accelerator
      • Go-to-Market Strategy
      • プライベートエクイティ

      クライアント支援事例

      Smart Pricing Helped a Private Equity Firm Unlock More Value

      ケーススタディを見る

      Rapid Tech Due Diligence Helped a Private Equity Firm Invest with Confidence

      ケーススタディを見る

      業績改善 Finding profit potential in a struggling private equity portfolio company

      ケーススタディを見る

      お気軽にご連絡下さい

      私達は、グローバルに活躍する経営者が抱える最重要経営課題に対して、厳しい競争環境の中でも成長し続け、「結果」を出すために支援しています。

      ベインの知見。競争が激化するグローバルビジネス環境で、日々直面するであろう問題について論じている知見を毎月お届けします。

      *プライバシーポリシーの内容を確認し、合意しました。

      プライバシーポリシーをご確認頂き、合意頂けますようお願い致します。
      Bain & Company
      お問い合わせ Sustainability Accessibility Terms of use Privacy Cookie Policy Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      お問い合わせ

      How can we help you?

      • ビジネスについて
      • プレス報道について
      • 採用について
      全てのオフィス