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Digital
The New Growth Equation for Tech Services
As AI and geopolitical change upend the status quo, service providers face a stark choice—transform or fall behind.
論説
金融サービス
AI Won’t Just Cut Costs, It Will Reinvent the Customer Experience
Beyond efficiency, AI helps create a more personalized experience that delivers a triple play of customer loyalty, employee engagement, and revenue growth.
論説
小売
What Should Retailers Do About AI Shoppers?
Agent-to-agent commerce is here, and the brands that shape it early can determine the future of shopping.
HBR.org
金融サービス
AI Purchasing on the Cusp
Our survey shows curiosity is high, but consumer trust is still catching up.
インタラクティブ
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