Skip to Content
  • オフィス

    オフィス

    北米・南米
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    ヨーロッパ・中東・アフリカ
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Doha
    • Dubai
    • Dusseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • Munich
    • Oslo
    • Paris
    • Riyadh
    • Rome
    • Stockholm
    • Vienna
    • Warsaw
    • Zurich
    アジア・オーストラリア
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    全てのオフィス
  • アルムナイ
  • メディア
  • お問い合わせ
  • 東京オフィス
  • Japan | 日本語

    地域と言語を選択

    グローバル
    • Global (English)
    北米・南米
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    ヨーロッパ・中東・アフリカ
    • France (Français)
    • DACH Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    アジア・オーストラリア
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    後で閲読、共有できるようにするためにブックマークしてください

    Explore Bain Insights
  • 業界別プラクティス
    メインメニュー

    業界別プラクティス

    • 航空宇宙、防衛、政府関連
    • 農業
    • 化学製品
    • インフラ、建設
    • 消費財
    • 金融サービス
    • ヘルスケア
    • 産業機械、設備
    • メディア、エンターテインメント
    • 金属
    • 採掘・鉱業
    • 石油、ガス
    • 紙、パッケージ
    • プライベートエクイティ
    • 公共、社会セクター
    • 小売
    • テクノロジー
    • 通信
    • 交通
    • 観光産業
    • 公益事業、再生可能エネルギー
  • 機能別プラクティス
    メインメニュー

    機能別プラクティス

    • カスタマー・エクスペリエンス
    • サステイナビリティ、 社会貢献
    • Innovation
    • 企業買収、合併 (M&A)
    • オペレーション
    • 組織
    • プライベートエクイティ
    • マーケティング・営業
    • 戦略
    • アドバンスド・アナリティクス
    • Technology
    • フルポテンシャル・トランスフォーメーション
  • Digital
  • 知見/レポート
  • ベイン・アンド・カンパニーについて
    メインメニュー

    ベイン・アンド・カンパニーについて

    • ベインの信条
    • 活動内容
    • 社員とリーダーシップ
    • プレス・メディア情報
    • クライアントの結果
    • 受賞歴
    • パートナーシップを結んでいる団体
    Further: Our global responsibility
    • ダイバーシティ
    • 社会貢献
    • サステイナビリティへの取り組み
    • 世界経済フォーラム(WEF)
    Learn more about Further
  • キャリア
    メインメニュー

    キャリア

    • ベインで働く
      キャリア
      ベインで働く
      • Find Your Place
      • ベインで活躍する機会
      • ベインのチーム体制
      • 学生向けページ
      • インターンシップ
      • 採用イベント
    • ベインでの体験
      キャリア
      ベインでの体験
      • Blog: Inside Bain
      • キャリアストーリー
      • 社員紹介
      • Where We Work
      • 成長を後押しするサポート体制
      • アフィニティ・グループ
      • 福利厚生
    • Impact Stories
    • 採用情報
      キャリア
      採用情報
      • 採用プロセス
      • 面接内容
    FIND JOBS
  • オフィス
    メインメニュー

    オフィス

    • 北米・南米
      オフィス
      北米・南米
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • ヨーロッパ・中東・アフリカ
      オフィス
      ヨーロッパ・中東・アフリカ
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Doha
      • Dubai
      • Dusseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • Munich
      • Oslo
      • Paris
      • Riyadh
      • Rome
      • Stockholm
      • Vienna
      • Warsaw
      • Zurich
    • アジア・オーストラリア
      オフィス
      アジア・オーストラリア
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    全てのオフィス
  • アルムナイ
  • メディア
  • お問い合わせ
  • 東京オフィス
  • Japan | 日本語
    メインメニュー

    地域と言語を選択

    • グローバル
      地域と言語を選択
      グローバル
      • Global (English)
    • 北米・南米
      地域と言語を選択
      北米・南米
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • ヨーロッパ・中東・アフリカ
      地域と言語を選択
      ヨーロッパ・中東・アフリカ
      • France (Français)
      • DACH Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • アジア・オーストラリア
      地域と言語を選択
      アジア・オーストラリア
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    メインメニュー
    Saved items (0)

    You have no saved items.

    後で閲読、共有できるようにするためにブックマークしてください

    Explore Bain Insights
  • 業界別プラクティス
    • 業界別プラクティス

      • 航空宇宙、防衛、政府関連
      • 農業
      • 化学製品
      • インフラ、建設
      • 消費財
      • 金融サービス
      • ヘルスケア
      • 産業機械、設備
      • メディア、エンターテインメント
      • 金属
      • 採掘・鉱業
      • 石油、ガス
      • 紙、パッケージ
      • プライベートエクイティ
      • 公共、社会セクター
      • 小売
      • テクノロジー
      • 通信
      • 交通
      • 観光産業
      • 公益事業、再生可能エネルギー
  • 機能別プラクティス
    • 機能別プラクティス

      • カスタマー・エクスペリエンス
      • サステイナビリティ、 社会貢献
      • Innovation
      • 企業買収、合併 (M&A)
      • オペレーション
      • 組織
      • プライベートエクイティ
      • マーケティング・営業
      • 戦略
      • アドバンスド・アナリティクス
      • Technology
      • フルポテンシャル・トランスフォーメーション
  • Digital
  • 知見/レポート
  • ベイン・アンド・カンパニーについて
    • ベイン・アンド・カンパニーについて

      • ベインの信条
      • 活動内容
      • 社員とリーダーシップ
      • プレス・メディア情報
      • クライアントの結果
      • 受賞歴
      • パートナーシップを結んでいる団体
      Further: Our global responsibility
      • ダイバーシティ
      • 社会貢献
      • サステイナビリティへの取り組み
      • 世界経済フォーラム(WEF)
      Learn more about Further
  • キャリア
    人気検索キーワード
    • デジタル
    • 戦略
    前回の検索
      最近訪れたページ

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      HBR.org

      The Greatest Barriers to Growth, According to Executives

      The Greatest Barriers to Growth, According to Executives

      Eighty-five percent of executives say that the greatest barriers to achieving their growth objectives lie inside their own four walls. But what can you do about it?

      著者:Chris Zook

      • min read

      記事

      The Greatest Barriers to Growth, According to Executives
      en

      This article originally appeared on HBR.org (subscription may be required).

      A large, iconic multinational is now struggling to keep growing while being chased by leaner, more aggressive competitors. To find the next wave of growth, they were taking a hard look at their bureaucracy.

      "When I joined the company, the front line management jobs were the best," the CEO told us. He had started his career in one of those jobs, as a country manager, and worked his way up. "It was like running a small business with only a few targets on performance and obeying the rules." Today, he confessed, "it is the worst job."

      It takes more than 10 approvals for front line managers to get a green light for any investment, and many have tacked to the wall a whole sheet of targets, requirements, weekly and monthly templates to fill out and submit to different corporate offices.

      Learn More

      Founder's Mentality

      Fast-growing companies can become global leaders without losing the values that helped them succeed. Bain’s research explores how large incumbents can also reignite their growth by recapturing their Founder’s Mentality®.

      No surprise, the data reflected this struggle: Employee loyalty at the front line was the lowest in the company. The key product and customer jobs no longer attracted the best talent. Headcount in the corporate office had grown at more than twice the rate of the rest of the company over the past decade, and people with the least contact with the front line were making a larger share of the decisions than ever before. After seeing this data presented, the CEO left the meeting committed to reversing course.

      It's a common story in business today. Eighty-five percent of executives say that the greatest barriers to achieving their growth objectives lie inside their own four walls, according to research by Bain & Company. In the largest companies, this rises to 94 percent of executives who believe that their most difficult challenges are internal, not external.

      Our analysis showed something else, too: Most of these barriers resulted from complexity and bureaucracy that had accumulated as these leaders scaled up their businesses. The pattern holds true for some of the most studied cases of sudden business declines, like Nokia losing out to Apple or Sony getting out maneuvered in video cameras by GoPro. The stall-outs point more to a loss of internal metabolism, speed, self-awareness, sense of urgency, and general bloat of staff rather than any outside factors they may have missed.

      We call this dynamic the "Growth Paradox:" Growth creates complexity and yet complexity is the number one killer of profitable growth. You cannot win on the outside, in the marketplace, if you are losing on the inside, with an organization stifled by its own growth. But what can you do about it?

      A first step is to understand the five ways that bureaucracy distorts behavior in your company. You can think of these distortions as a set of lenses to focus your attack on this chronic disease of maturing companies.

      Distortion of speed: Young, founder-led companies often set the speed in their competitive arenas—speed to recognize the need to change, interpret how, decide on what, and react. Young insurgents whose speed allows them to get "inside" of the decision cycle of a large, slow incumbent competitor can reap an enormous advantage. Think of how fast Netflix is adding new programming and changing the game of television versus traditional networks. Speed is measurable and can be benchmarked. But as companies grow, they become sclerotic, like the company described by the CEO at the start of this article.

      One simple way to maintain speed as your company grows is by having fewer, higher impact meetings. An example is the Monday Meeting used by L Brands, the company run by Les Wexner, cited by HBR last year as the CEO with the best unadjusted financial performance in the world. L Brands companies, like Victoria's Secret, have Monday meetings with all of the most influential management members present (or on the phone) to review the major initiatives and to ferret out blockages to progress. A Tuesday follow-up call is used to see whether the blockages are being removed. One senior manager told us: "You never miss it. It is the most disciplined thing we do. It has morphed to 'we can't live without it.'"

      Distortion of motive: Young organizations have no place to hide and the founder knows everything. Meritocracy can flourish when things are transparent. Yet, as companies grow, promotions fall in line with corporate processes, complex "balanced" scorecards of performance, and regression to the mean. Companies that have lost meritocracy often turn into political organizations where how you look and sound can trump what you actually do.

      Yet, the loss of meritocracy is not inevitable as companies grow. One of the best organizations at maintaining meritocracy and the "owner's mentality" is AB InBev, the world's largest beer company. "There is no delegation and little tolerance for excuses," Jo Van Biesbroeck, former head of strategy and one of AB InBev's longest-serving employees, told us recently. "You either perform or not; you are paid for solutions, not effort." Simple targets, no places to hide, and simple communication is where it starts.

      Distortion of time: Our colleague Michael Mankins recently calculated the cost of an executive committee meeting at one large company: preparation across departments for the meeting—backup books, power point presentations, pre-meetings, rehearsals—added up to 300,000 hours. This is probably more hours than some start-ups expend in a year to manage their entire firm.

      Several practices can help prevent the take-over of executive agendas by the tyranny of the corporate calendar, including the imposition of rules on meeting length, number of attendees, or composition (no large meetings without the decision-maker present). However, it starts with self-awareness. Management teams should study how they use their time as carefully as how they use their money, starting with three questions: How much time do they spend with top customers? How much time do they spend with high potential employees? How much time do they spend on solving the firm's top five challenges? Teams that ask themselves these questions honestly will quickly see the first step to take.

      Distortion of decisions: A number of years ago we studied in detail how the most important decisions like product approvals were made at a large pharmaceutical firm. The results shocked the management team, revealing that nearly seven in ten decisions involved a process that the participants could not describe with a wide range of views on who the decision maker was.

      Start your assault on the decision distortions of bureaucracy with your five or ten most important types of decisions. Map out how they are really made and how many people are involved. Then attack what will emerge clearly as obvious root causes of distortion: decisions that should be pushed to the front line with a few vital guiding principles; decisions that should have many fewer people involved; and decisions where it's unclear who actually decides. This approach can re-empower the front line and renew the owner's mindset at large companies.

      Distortion of information: In a company's early years, the founding team knows the customers by name and the products in detail. Intimacy and ground level knowledge are second nature. Yet, as companies grow this becomes increasingly difficult. Customer names give way first to customer group averages and then to summaries of research interpreted and re-interpreted as it flows up through layers to the desks of the senior team, sometimes diminishing the role of insurgent, smaller competitors or of customers who are the "canaries in the coal mine" of market challenge.

      Haier, one of the world's leading appliance companies, has built its organization around the goal of its founder Zhang Ruimin to reduce the distance between the CEO and the front line. The underlying principle is to push as many decisions as possible down to the place where the ground-level information exists—in this case, down to a network of semi-autonomous teams.

      But there are other, simpler ways to renew this aspect of a founder's mentality and its connection to the front line. We have seen management teams benefit greatly from setting up ways for them to "drop in" on customer calls, or call-center service discussions. Some teams have insisted that every discussion of the marketplace begin with actual named customers. Others have set up fast feedback surveys of front line employees (in Bain's case, we survey every project team every two weeks, down to the most junior analyst, and make the data available), with the requirement that all issues be discussed within a week.

      Vague attacks on bureaucracy are not precise enough to renew a company efficiently. You must disable the specific root causes and measure the impact on these five outcomes. It is not enough to address organizational layers and managers, because the most lasting results come from reversing the deep distortions of bureaucracy to rekindle a founder's mentality.

      Chris Zook is a partner in Bain & Company's Boston office and a coleader of its global strategy practice. He is a coauthor of The Founder's Mentality: How to Overcome the Predictable Crises of Growth (Harvard Business Review Press, June 2016).

      著者
      • Headshot of Chris Zook
        Chris Zook
        Advisory Partner, Boston
      関連するコンサルティングサービス
      • 戦略
      コンサルティングサービス
      • Bain Micro-battles System®
      組織
      Building Your Own High-Performance Organization

      The Organizational Navigator helps set a course to business success.

      詳細
      戦略
      Are Speed and Scale Compatible?

      How to keep the Founder's Mentality alive while scaling up.

      詳細
      創業メンタリティ
      Roadmap for a Post-Pandemic World

      Bain Partner James Allen shares how CEOs can sustain the speed and adaptability that their organizations uncovered during the crisis.

      詳細
      創業メンタリティ
      The Magic of Founder-led Companies

      Companies with their founder present performed twice as well as their peers in the S&P 500 over the past decade.

      詳細
      Bain Micro-battles System®
      New Tool Supports Accelerated Performance Transformation for UK Healthcare Providers

      Improving front-line healthcare performance requires a fresh approach.

      詳細
      First published in 5月 2016
      Tags
      • Bain Micro-battles System®
      • 戦略
      • 創業メンタリティ

      クライアント支援事例

      フルポテンシャル・トランスフォメーション Springtime for April as a Digital Transformation Takes Root

      ケーススタディを見る

      Digital Better Forecasts, Less Waste Boost Grupo Bimbo’s Profitability

      ケーススタディを見る

      Business Strategy How Micro-battles Powered a Brand and Sales Lift at BeautyCo

      ケーススタディを見る

      お気軽にご連絡下さい

      私達は、グローバルに活躍する経営者が抱える最重要経営課題に対して、厳しい競争環境の中でも成長し続け、「結果」を出すために支援しています。

      ベインの知見。競争が激化するグローバルビジネス環境で、日々直面するであろう問題について論じている知見を毎月お届けします。

      *プライバシーポリシーの内容を確認し、合意しました。

      プライバシーポリシーをご確認頂き、合意頂けますようお願い致します。
      Bain & Company
      お問い合わせ Sustainability Accessibility Terms of use Privacy Cookie Policy Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      お問い合わせ

      How can we help you?

      • ビジネスについて
      • プレス報道について
      • 採用について
      全てのオフィス