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Lean programs that focus on cost-cutting rarely meet the goals that financial services firms set out to achieve. Companies stand to gain more from "hothouse" programs—smaller, easily scalable pilot projects—that allow them to identify, test and deploy meaningful customer service improvements, says Peter Stumbles, leader of Bain's Financial Services practice in the Asia-Pacific region.
Read the Bain Brief: Moving beyond lean in financial services companies
First published in 5月 2015
