Biografie Basma Recent Insights “Beyond Sales Lift: How Rewards Build Valuable Customers,” Brief, 18. Juni 2026 “Synthetic Customers Earn Their Stripes,” Brief, 4. Mai 2026 “How Synthetic Customers Bring Companies Closer to the Real Ones ,” Brief, 16. Juni 2025 “AI in the Air: How Airlines Are Elevating Loyalty Programs,” LinkedIn, 24. Januar 2025, Article “Why Loyalty Programs Fail,” Harvard Business Review, 13. September 2024, Artikel