Associate (MCX) - Customer CoE
Job ID
102297
Work area(s)
Description & Requirements
About us
Bain & Company is a global management consulting that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.
In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services.
Who you will work with
BCN Customer CoE, has the vision to lend expertise, speed and competitiveness to Bain’s Pricing, Commercial Excellence, Marketing & Customer Experience projects through co-developing and delivering Pricing products, designing Go-to-Market Strategy Solutions and improve customer experience effectively through client-oriented solutions. In the CoE, we develop products and deliver solutions that help clients identify and fulfil full potential across the entire value chain of sales and customer journey. Also capturing value across – from problem identification, solution designing, and implementation, to capability transfer. The CoE has fast-paced, dynamic environment with continuous innovation and learning. We offer multitude of professional development opportunities for those who like to problem-solve in an analytical and client-solution oriented environment. The COE provides a truly global experience with opportunity to work with experts, Bain teams and Clients across the world in an inclusive, collaborative and fun-loving team culture. There are also global transfer opportunities for high performers.
What you’ll do
- Leverage advanced analytics, ETL techniques, and visualization tools such as Tableau to deliver insights in a productized delivery model
- Use thought leadership and sound business judgment to drive their own and their team’s research and analysis on cases across geographies and industries
- Able to quickly come up to speed on different businesses and perform research and analysis across all geographies and industries
- Help their lead/manager in assigning work streams
- Identify and employ relevant research sources and analytical tools
- Ensure timely, high quality, zero-defect research, analysis and output produced by themselves, and their teamlet
- Comfortable with driving open-ended research, creating point-of-views, IP creation, survey analytics, showing quick ramp up on new projects
- Understand client needs and situations and adapt to case expectations
- Generate and screen realistic answers based on sound reality checks and recommend actionable solutions
- Communicate data, knowledge, and clearly understand insights and implications for the client
- Assist their lead/Manager communicate with BCN clients, who are Bain teams around the world
- May have first level team management responsibility which involves allocating and reviewing work to a small team of analysts
About you
- Work experience range in case highest qualification is undergraduate studies 2-5 years(preferably with degree in engineering / business / economics) and for Postgraduate(preferably MBA) with 0-3 years
- An understanding (or experience) of Customer (MCX focused) topics with an insight into data, metrics and trends covered within this space is a good to have and experience in survey-based tools and analytics, diagnostics, data analytics and benchmarking would be a plus
- Excellent project management, team management and problem-solving skills is a plus
- Proficient at using various analytical and reporting / visualization tools
- Ability to handle multiple tasks and handle dynamic case expectations. Highly effective coaching and mentoring skills
- Highly effective communication skills and ability and deliver clear and professional presentations to senior stakeholders (Bain managers, partners and clients)
What makes us a great place to work
We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.