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CX Transformation: Tech & Data
To provide a superior customer experience you need a modernized technology and data stack, but this critical element of transformation is often the most complex. We can help you every step of the way.
Customers now expect a first-class user experience, and companies have a much clearer idea of what that should entail. But actually, building it is another matter. Superficial improvements to UI and UX aren’t enough. Powering a true customer experience transformation requires a fully optimized IT stack, a goal that lies beyond what your legacy systems can achieve.
We can help you build the strong technology and data foundation that your customer experience transformation depends on. Our fully integrated approach enables you to plan future-back, beginning with an architecture diagnostic that maps the characteristics and pain points along the customer journey.
We also work with you to:
- Determine which applications need to be modernized and redesigned to deliver more value, more quickly
- Mobilize your transformation
- Align IT to deliver efficiently
- Embed the agile ways of working best suited to your modernization goals
We act as your IT and data general contractor, helping you build the capabilities you need to go well beyond superficial UI/UX improvements and instead address program planning and management, architecture, governance, vendor management, and more. Our combination of business and strategy expertise, deep bench of architects and software engineering experts, and robust network of independent solution providers ensures you a perfectly tailored solution that will accelerate your customer-led digital transformation.
期待できる結果
期待できる結果
An integrated approach
We show you how to create a solution that spans strategy, process, functionality, technology, data and operations.
Organizational buy-in
Win the full support of dedicated technology and data teams, led by the owners of customer episodes.
Continuous improvement
Adopt a funding model that ensures your technology and data teams can consistently build out and improve CX functionality.
Speed of implementation
Embrace agile ways of working across all teams, including business, technology and data.
