ベインのウェブサイトは、ユーザーの、利便性の向上、と機能改善のために、クッキーを使用しています。詳細は、弊社のプライバシーポリシーをご参照ください。このサイト閲覧を継続されることで、クッキーの使用についてご了承いただいたことになります。

お問い合わせ

Customer Episode-led Costing

You don't have to choose between superior customer experience and cost containment. By focusing on the unit cost of discrete customer episodes you can improve the customer experience and reduce costs.

A customer "episode" is the series of discrete interactions a customer experiences as they attempt to satisfy a specific need. A close examination of this journey provides a powerful lens on your costs and helps you prioritize improvements to the episodes that matter most. To become a performance leader your episodes should be simple, digital, fast, personalized and designed right the first time.

Episode-led Costing helps you identify priority episodes and analyze the full scope of costs required to improve them. This approach provides visibility into the functional and channel silos that can limit your understanding of the total cost base of your customer service, and positions you to zero in on the levers that will lower costs while enhancing the customer experience.

期待できる結果

期待できる結果

ベインの実績

ベインの実績

Insights

エキスパート

お気軽にご連絡下さい

私達は、グローバルに活躍する経営者が抱える最重要経営課題に対して、厳しい競争環境の中でも成長し続け、「結果」を出すために支援しています。